Behind the Scenes: The Work of a Receptionist

Behind the Scenes

My name is Haley and I am a receptionist at Nature’s Whisper Massage. As a receptionist I see everything that goes on here, from folding sheets, setting tables, to clients falling asleep on the couch. There is always something going on here that makes the day exciting. Here is our business from a receptionist’s point of view…let’s take a look behind the scenes.

Start of the Day

I arrive at the crack of dawn, 8:30AM. Then, I start making the building all homey. I turn on the lights, the music, and sometimes the heat. Now that the building is awake, I get it smelling nice. We use essential oils in our diffusers which occupy each room. Each day has a new aroma and new benefit. From energy boost to zen to rejuvenation. But my favorite is the peaceful blend.

Keeping it Going

As each therapist finishes their massage, it is my responsibility to check out and reschedule each and every client. This is my opportunity to get to know our wonderful clients. Then after they leave, I proceed to change the sheets and prepare the room for the next client. While the therapists are busy healing our clients, I get to do laundry. So much laundry. I also keep everything stocked and organized, especially the candy bowl.

To Each Their Own

Each receptionist is given special tasks to keep the business functioning. I personally am responsible for sending out thank cards to our clients who continue to be loyal to us. I am also in charge of creating our signage for our monthly specials and tips, which you can check out on our Facebook page. This is my absolute favorite task. Our other receptionists are tasked with inventory, sending out birthday texts, and cleaning all the door knobs. Go cleanliness!

At the End of the Day…

I do everything in reverse. I make sure all the rooms are ready for the next day to come. Then, I encourage the therapists to finish their client notes.  I turn off all the diffusers, towel caddy, music, and lastly the lights. The quiet and dark building then waits until the next day where it all begins again. And now you know Nature’s Whisper Massage’s need for us receptionists!

19 thoughts on “Behind the Scenes: The Work of a Receptionist

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